Returns & Refunds
Last updated 20 August 2026
Before dispatch: cancel free, in full
You can cancel your order at any point before it ships, for a full refund with no restocking fee and no conditions. Email [email protected] with your order number and we process it within 1 business day. The window stays open until your unit is handed to the carrier.
Arrived damaged
Photograph the product and the packaging, keep the packaging, and email us within 48 hours of delivery: we send a replacement or a full refund including shipping.
Defective or not as described
Defective or non-conforming units go back within 14 days of delivery, in original condition, at our expense. The remedy is repair, replacement or refund, at our option.
Changed your mind after delivery
Other returns are accepted within 30 days of delivery, unused and in original packaging with all accessories, with a 15% restocking fee and return shipping paid by you. The refund is issued within 10 business days of receipt and inspection. Products are sold B2B, so the 14-day consumer right of withdrawal does not apply.
Warranty
One year from delivery against defects in materials and workmanship under normal use. Not covered: misuse, accident or negligence, unauthorized modification or repair, operation outside specification, improper installation, normal wear, and acts of nature. To claim, email [email protected]with your model, serial number, invoice and a description of the fault, within 30 days of finding it. We collect the faulty unit and return the repaired or replacement unit, both at our expense, and can ship the replacement first if you need it.
How to start a return
Email [email protected] with your order number and reason. See also the Terms of Sale.